SHIPPING: We aim to ship all Domestic and International orders within three business days of purchase for standard shipping. During high volume times such as sales or new releases, please allow up to seven business days. The customer is responsible for ensuring we have the correct address prior to shipping. Chickadee always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. We ship most packages via USPS. Unfortunately, We are not able to combine shipping on multiple orders placed. Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down the package on our end. Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic packages and 8 weeks for international. If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.
International orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on the country.
Returns are accepted on all unwashed and unworn stock items within 10 days of receipt of your order if you are unhappy with your item, or damage was caused to the item through no fault of your own. Shipping costs are non-refundable. Returns with odors, stains, food residue or otherwise received as damaged by the customer are not eligible for refund. To initiate a return on eligible items, please mail item to:
Chickadee Baby Company
2456 H Street Road
Blaine, WA 98230
DAMAGES OR DEFECTS
A full refund, store credit or exchange will be offered to you in the event that an item you received was damaged or defective in any way. You MUST contact us within 10 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Chickadee Baby Company assumes return shipping responsibility on all damaged or defective items. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn, for any reason.
FREQUENTLY ASKED QUESTIONS
Q: Will my items shrink?
A: Our items are NOT pre-washed, so we cut generously to allow for a bit of expected shrinking.
Q: How do I wash my products?
A: Wash them as normal with your other clothing! Though we tend to prefer cold water washing, just to keep them looking crisp over multiple washes.
Q: Where is Chickadee Baby Co. made?
A: All of our products are handmade in the Pacific Northwest, USA.
Q: Do you offer coupon codes or discounts?
A: We do! We typically post our sales info on our Instagram or Facebook.
Q: How long does it take for my order to ship?
A: It depends on the product. If the item is Ready to Ship, we will ship out the Next Business Day. We do offer a number of custom items that are made to order. We will always provide you with a quote in advance for those products.
Q: Do you combine shipping on multiple orders?
A: Please email us within 30 minutes of ordering at email@example.com.
Q: Do you ship internationally?
A: We absolutely do! We're happy to offer a fast, low cost rate for world-wide shipping.
Q: My package looks like it's lost in the mail, what can I do?
A: Please contact us if you notice that your tracking information is not updated or has not been delivered on time. If an order does not "show up" within 30 days of shipment with no tracking updates (8 weeks for international orders), a replacement will be sent. Orders shown as "delivered" cannot be replaced, it is your responsibility to provide accurate shipping information at the time of purchase.
Q: Do you offer wholesale?
A: We do, please email firstname.lastname@example.org for additional information.
Q: Where is Chickadee Baby Company located?
A: We are based in Washington State, USA
Q: How can I share pics of my kids with their Chickadee Baby Co. products with you?
A: We love seeing your pictures; you can tag us @chickadeebabyco or use our hashtag #keepingbabieswarm. Please note that this gives us permission to share your child's photo digitally on our site, Instagram, Facebook, Pinterest or newsletter. We would never use your child's photo in print without asking, however if the tag is used we assume you are willing to share the photo.